Customer service for United Airlines
Allow me to share a really unpleasant and totally aggravating sequence of activities we knowledgeable about the services of United Airlines (UA hereinafter). That happened to us along the way from bay area to Frankfurt (using consequent trip to Prague) from 21 to 23. 12. 2015. Boarding of this journey UA 58 must begin at 13.05, nonetheless it was about 2 hours late, presumably because of the delayed delivery of food aboard. After boarding, we relocated through the gate after a few momemts, but we'd to come back once again. At the same time, some mechanics came aboard plus one (in chaos and headless flowing of this captain along with other crew members) had been fixing (see connected photo). As time passes the fault had been supposedly repaired and the plane was prepared takeoff.
About at about 19.00 we reached the termination of the runway, however, before the commencement the captain announced, the crew had exceeded the time limit they could be on-board the jet without taking off while the staff would need to keep the jet. Once more, we were gone back to the gate and we were informed that trip was indeed terminated (see United acknowledgment of cancelled flight UA 58) and therefore evidently we might travel the next day on the same airplane. After that we were provided for the check-in counters at UA, where we had been waiting for overbooking for the next day. It was handled after nearly eight hours (in our instance about 02.30 each morning).
The following day (22 December 2015) there was the alternative flight (UA 2066), departing at 15.00 on the same plane, that was standing at the gate. After boarding, we were waiting for more than an hour for departure again listening to doubtful excuses of the crew. Finally, the captain informed us, that the plane had the same disorder as the day before and that we would have to leave the plane again and another aircraft would be provided. Thus, we finally flew on 22 December 2015 at 18:45. Due to all this events I was not able to catch the newly rebooked connecting flights from Frankfurt to Prague on 12/23 in 2015, (see United acknowledgment of delayed flight UA 2066). United provided an alternative flight for me from Prague to Frankfurt (LH 1400) at 17.20, arriving in Prague at 18.20 on 23 December 2015.
Complete direct delays because of trip cancellations of UA 58 in addition to subsequent flight delays of UA 2066 achieved about 26 hours 46 moments. The full total wait considering airline connecting flights after that reached 28 hours 25 moments. Through the entire course of resolving the situation the staff showed totally unprofessional and arrogant behavior. They lied united states towards reasons for flight cancellations, respectively delays. They suggested solution extremely indifferently, regardless of tiredness of individuals (including kids) in scenario enduring hrs. Through to the final check-in (seven . 5 hours) of trip UA 58 to flight 2066 they would not provide us with the slightest information on after that measures, including providing all about lodging, meals. On any demand to increase the process, they behaved really rudely, including yelling at individuals and including threats and later phoning the authorities.
From UA, we only got a voucher for accommodation at SFO airport, and refreshment voucher well worth 21 USD per individual. Neither the repeated requests (I'm able to substantiate post correspondence), we had been maybe not provided any economic settlement, even to real meals, or lost earnings per working day, December 23, 2015, only electronic coupon for a discount in the case of another trip UA (valid for one year).
This unprecedented behavior of United Airlines to its consumers unmatched by others, indeed, high quality businesses. Only for an illustration, Ryanair. Also this alleged low-cost airline business, offers their particular flights and I quote: "If a journey is delayed more than three hours, the passenger is eligible for payment within the level of 400EUR for several routes in the EU of greater than 1, 500 kilometers as well as for other flights between 1, 500 kilometer to 3, 500 km." There was possibly no a need to give more examples to present, your top-notch service supplied by the UA is far below the amount and affordable air companies. Not just the owners and shareholders associated with the UA must look into these details, but especially passengers who are going to pick the flight company they normally use because of their money. Passengers of UA must fight with regards to their very own rights inside judge, as we will.