Banana Republic card customer service

Top 101 Complaints and Reviews about Banana Republic
July 15, 2016 – 11:11 pm
Banana Republic Card Customer

On Dec 10, I was buying a Dell computer and had to terminate the first deal. When I attempted to choose the brand new computer system once again after the termination, I happened to be told my card had been declined and had to use a new card. That's where the nightmare started. I called the number regarding straight back of Banana card, ended up being told that they could not verify my telephone number and I also would need to submit a copy of my state ID to allow them to unlock the account, thus I adopted the instruction and sent in the content. I called back to check on the status couple weeks later on and was told that due to the vacations, my document may get delayed - okay which is clear.

Today fast toward Jan 01 7:02 AM PST / 9 AM CST (still have that into the contact log), i obtained a phone call from the exact same woman (extremely unique sound and accent) from Banana Republic, telling myself that i must submit a duplicate of my state ID. I informed her I already performed, and when there clearly was any updates/progress from the case, she said no. Ok so just why call myself at such an hour on New Year's Day? simply to tell me to-do anything I already performed 20 days ago?

Today fast toward Jan 23, since I haven't heard from the Banana/Synchrony Bank since that early morning call on this new 12 months's Day, and I have a 25$ incentive that's planning to expire. We called again, and ended up being told they own processed my mailed-in condition ID content on Jan 13. Now that it is within the system, it may need about 14 days to process it and unlock my account, and I also can't usage that 25$ incentive ahead of the account was unlocked. The lady advised us to call back in February to test in the event that account is unlocked and get all of them to re-issue the incentive that i really could not utilize (We have however to try that). Take note, up until this aspect, they usually have only discussed concerning the content of state ID, and would not say anything about any kind of documents I'd to submit.

Today, Feb 05, we called once again in the afternoon to see if it's unlocked however. Some woman with an accent i possibly could hardly understand answered the phone, and do you know what? She tells me the account is not unlocked yet BECAUSE I DIDN'T OUTLINE ENOUGH DOCUMENTS. So now i need to outline my lender statement and bills - which can be all development in my experience since no body during all of the earlier telephone calls had discussed any of these. Isn't that just great? This has been 2 months, now they let me know there have been other documents I experienced to send in. I question if they will wait 'til my various other 50 and 65$ reward expires to share with me personally there were other papers they required?

This whole knowledge clearly reveals 2 things: 1. Miscommunication inside the Synchrony Bank, where information for the customer/cases are not updated or otherwise not accessible for customer care workers for a passing fancy job, so that they find yourself performing redundant work. 2. customer support place is most likely not inside the US, that will explain the early morning phone call, the accents an such like. 3. They DON'T care about the cardholders, simply because they never have showed any effort to correct this problem, and it's really as much as the consumer maintain calling back once again to check on the status-I doubt they'd have called me to tell me they required much more papers had we maybe not called and examined. 4. potential shady/dishonest rehearse about their incentive system - once you have accumulated certain amount $$$ of reward, they'd allow it to be hard for you to definitely make use of them.

To tell the truth, easily can perform minus the card for just two months during the getaway shopping period, I probably don't need this card anyways. But I do not wish let them win because if I stop trying and close the account today, I would be quitting the a huge selection of bucks of incentive I have acquired. Or simply which is the reason the bank/credit bank Synchrony Bank had showed NO effort to unlock my account, who knows. If you should be undecided on whether to start a free account with them, be informed that you may never be able to utilize the rewards you have got acquired .

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